"Unable to download at this time" Message

Modified on Tue, 23 May, 2023 at 3:52 PM

If you get a message that says "Unable to download the app at this time" when trying to install a Noodlecake game, your device is having an issue with Apple's App Store and not our app specifically. This is a problem that Apple has had for years and haven't fixed. Until our game is successfully installed we don't really have any say in what happens on your device. Regardless, here are a few steps you can try to resolve that issue:

Please try the following steps to fix your problem. After each step, check whether you are still having this problem.

Simply double tap the icon of the app that you are unable to download and wait for a few seconds. Your download should resume.
Tap Settings > General > Date and Time > Set Automatically > and slide to turn off “Set Automatically”. Manually set the date one year ahead. Now try to re-download the apps. If you get an error message, go back to turn on “Set Automatically” then try to download the apps again.
Restart your iOS device. Simply press and hold the on/off (sleep/wake) button until you see the red slider and slide the slider to turn your device off. To turn back on, press and hold the on/off button until the Apple logo appears.
Settings > iTunes & App Store > Your Apple ID > Sign Out. Restart your device, then Settings>iTunes & App Store>Sign in and then try again.
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Sign out of the App Store. Launch the App Store app. Scroll to the bottom and find your Apple ID. Tap that and select Sign Out. Then Sign back in by going to App Store > Sign in (scroll to the bottom again).
Reset Network Settings by tapping Settings > General > Reset > Reset Network Settings, and then your iDevice will restart. Note that will reset all network settings including your Wi-Fi passwords.
Reset your device by pressing and holding the sleep/wake button and the Home button together until you see the Apple logo.

If those steps don't work to resolve your problem, you'll need to contact Apple Support directly for further assistance.