I need a refund for a Noodlecake Studios game purchased from the Apple App Store

Modified on Wed, 07 Mar 2018 at 03:23 PM

Accidental, Unfulfilled or Unauthorized Purchase Refund

Apple does not provide developers any method to issue refunds to customers directly. Instead, you'll need to contact Apple support for a refund.

How to get a refund using your iPhone or iPad

Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well. If it's more convenient, you can go directly to problem reporting via your email receipt.

Launch Mail from your Home screen.
Search for "Your receipt from Apple" if it's not immediately visible.
Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.
Enter your Apple ID and password when prompted.
Tap Choose Problem and select a problem from the menu.
Enter details for your problem, then tap Submit.

Source: http://www.imore.com/how-to-get-refund-itunes-app-store#ios

How to get a refund using the web

If you're not at your computer, or simply prefer to sidestep iTunes, you can still request a refund using any web browser.

Go to Apple's problem reports page: http://reportaproblem.apple.com/
Login with your Apple ID user name (typically your email address) and password.
Select the appropriate tab—all, music, movies, TV shows, apps, or books.
Select Report a Problem to the right of the purchase you want a refund for.
Click on Choose Problem and select your problem from the menu.
Enter details about your problem and then click Submit.

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

Source: http://www.imore.com/how-to-get-refund-itunes-app-store#web