I need a refund for a Noodlecake Studios game purchased from Google Play Store

Modified on Wed, 07 Mar 2018 at 03:23 PM

Unauthorized Purchase Refund

Please report unauthorized purchases to Google within 65 days of the unauthorized purchase.

    

If you notice an unauthorized purchase, submit a refund request to Google online. You’ll usually get a decision within 15 minutes, but it can take up to two business days. If your refund request is approved, you will lose access to the purchased item.

    

Note: It’s important that you keep your account information and passwords private. If you give your details to someone else, or don’t enable authentication for purchases, you are responsible for any purchases made.

    

The family sharing and parental controls in Google Play Family Library can help prevent unauthorized purchases by family members. Find out more about Google Play Family Library


Accidental/Unsatisfied Purchase

Refund within 2hrs of purchase

For paid games

  1. Open the Google Play Store appGoogle Play.    
  2. Tap menuMenuand thenAccountand thenOrder history.
  3. Find the app or game you'd like to return.
  4. Touch Refund to complete your refund and uninstall the app.

Note: you can only return an app or game for a refund once. If you buy it again you will not be able to get a refund.


For in-app purchases

Submit a refund request to Google online.


Refunds within 48hrs of purchase

Submit a refund request to Google online. You’ll usually get a decision within 15 minutes, but it can take up to two business days.


Refunds after more than 48hrs

Please contact us at support@noodlecake.com. Please include  

  1. Name of the game title 
  2. The order number (looks like GPA.1234-1234-1234-12345) or Google Play account email
  3. Reason for refund


We will review the order and issue a refund if deemed necessary. After a refund is issued you will receive the funds back to the original payment source within a few business days.

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