General Android Troubleshooting Steps

Many strange issues with Android games can be resolved by following the steps below. After each step try relaunching the game to see if your issue is resolved.

1. Force close the app and trying restarting it.

To force close the app, open System Settings → Applications → [GAME]  → 'Force Stop'  (Note: The menu options might be slightly different on your device). Alternatively, open the app switcher and swipe to fully close the application.

2. Power cycle (restart) your device

Generally you can restart the device by holding down the power button until options to power off or restart pop up.

3. Please ensure you are using the latest version of the app. 

To check for updates, open the Google Play Store and search for the game. If a button to “update” is available, tap it to update the app to the latest version.

4. Ensure your device storage is not full. 

To check how much storage you have left on your device head to System Settings → Storage. If you device has less than 10% free space, delete some unused apps, videos or files to make a little extra breathing room. Android can tend to do strange things when the internal storage is nearly full.

5. Try clearing the app cache

Go to System Settings → Applications → [GAME] → Storage → “Clear Cache” (do not "Clear data" or you may lose your progress). Then launch the game, you may need to sign into Google Play Games again. 

6. If those steps do not resolve the issue, please uninstall the game and reinstall it.

Note: On some games without cloud save this will delete your progress. Only do this step if you are certain the game has cloud saving functionality or if you don't mind losing game progress.

You can uninstall the game by long-pressing on the game icon then dragging the icon to the “uninstall” location on the upper right hand corner of the screen (on some versions of Android). You can also uninstall by going to System Settings → Applications → [GAME] → Uninstall. Then head back to the App Store to re-install the game.